What Happens After a Customer Taps “Book”?
The button says “Book.” The next page says “Tell us what you need and someone will get back to you.”
Read the article →LocallyHQ Blog
Practical advice for your Google presence.
Clear, useful guidance for local business owners.
Google gives you four days to review certain Business Profile edits
Your business hours haven’t changed. Your phone number hasn’t changed. That doesn’t necessarily mean the information on Google has stayed put.
Read the article →Your Google Review Replies Are Part of the Customer Experience
Picture someone comparing two local businesses. Both have reviews that look encouraging. Then the person opens the replies.
Read the article →How to Ask for Google Reviews Without Making It Awkward
A customer thanks you for a job well done. You say you appreciate their business, finish the paperwork and head to the next appointment. Later, you remember you meant to ask for a review.
Read the article →Your Google Photos Should Help Customers Know What to Expect
Picture a customer arriving for a first appointment. Google shows a polished interior, but nothing identifies the entrance. There are two doors, the sign has changed, and the customer is checking the address again.
Read the article →Does Your Google Profile Explain the Work You Actually Do?
Imagine someone needs a one-time deep clean before moving out. They find a cleaning business on Google, but the profile only says “cleaning services.” The website mentions weekly housekeeping. Nothing answers the question they came with.
Read the article →Are Your Google Business Hours Telling Customers the Right Thing?
Suppose a repair shop closes early for a staff event. The owner puts a note on the door and updates Facebook. Google still says it's open until six.
Read the article →What a Google Business Checkup Should Look at Beyond Your Star Rating
Five stars look good. But a customer still needs to know whether you do the work they need, serve their area and have a working way to get in touch.
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